Privacy & Data Use
How Schuldesk handles family, student and voice data.
Why we collect data
We collect only what the school needs to answer your request: your contact details, your children's names and class, the text or voice message you send, and the department the request is routed to.
Internal school use only
All records are used exclusively by school staff to handle parent requests. Nothing is published, shared with third parties, or transferred outside the school.
Voice recordings
Voice notes are uploaded to private storage. They are never publicly accessible: only the parent who recorded the note and the staff of the department handling that request can open them, through short-lived secure links.
Retention and deletion
Once a request is closed, voice recordings and transcripts are deleted automatically after the retention period set by the school (90 days by default). Administrators can shorten this period at any time.
Who can see what
Parents see only their own family's data. Staff see only the requests routed to their department. Administrators manage the records for the school. Every screen requires a login — there are no public or shared links to any record.
No tracking, no advertising
Schuldesk contains no third-party analytics, no advertising, and no external data sharing of any kind.
Your rights
You may ask the school office at any time to see, correct or delete the data held about your family, and to withdraw your consent.
Policy version: 2026-08-1